Our very own master plumber, Tony, was humbled to receive a very special award last week at the 2021 Plumbing Industry Excellence Awards held at the Reece Plumbing Showroom in Fyshwick. The ceremony was opened by Tara Cheyne, Minister for Business and Better Regulation, followed by a warm welcome from Claire Howe, CEO of Master Plumbers Association (ACT).
Representing Icon Water, Guy Price presented Tony with the Icon Water Award for Excellent Community Outcomes. Guy announced that this award is presented in celebration of the magnificent work being undertaken by plumbers in the community, for the community.
Before announcing Tony as the recipient, Guy gave a little background as to why Tony was nominated for the award.
“Tony was contacted by a customer looking for a second opinion after being given considerable quote to dig up and replace a drain at the front of their property. Tony investigated and found that the work was not required to address the issue customer was having with a blocked drain in the kitchen. This was an incredibly stressful time for the customer, who felt they were being put under pressure to accept the original quote.
Icon Water felt that Tony showed great empathy for this customer, and we value the kindness that he showed. He went above and beyond to check in with the customer after having resolved the issue and his honesty and helpfulness are to be commended”.
Tony was very appreciative of this award and insists that he will always go above and beyond to help his customers, especially those who are vulnerable and unfairly targeted by unethical tradespeople. He would like to thank Icon Water for recognising his community spirit and MPA for their work in representing the Canberra plumbers as well as the wider community.
Click here to read the official Media Release from Master Plumbers Association, ACT.